A ticketing system is the most widespread means of communication that hosting providers offer to their clients. It’s usually part of the billing account and is the fastest way to tackle an issue that takes a certain period of time to examine or that needs to be forwarded to a server administrator. In this way, all comments contributed by either party will be kept in the exact same place in case someone else wants to work on the issue in question and the info in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which suggests that you will have to sign in and out of no less than two accounts in order to carry out some procedure or to touch base with the company’s customer support team. In case you want to manage a couple of domains and each one of them is hosted in its own account, you will have to use even more accounts at the same time. Additionally, it can take a significant amount of time for the provider to respond to your ticket.

Integrated Ticketing System in Hosting

With a hosting from us, you will never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket whilst you are browsing your website files or updating different settings. The ticketing system is being strictly monitored 24-7 by our help desk team representatives and the response time is no more than 60 minutes, but it rarely takes more than twenty minutes to receive support. In contrast with some hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you want and request information concerning any technical or billing problem. You can also see a variety of informational articles, which will help you handle the most commonly experienced difficulties on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we use is built into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated hosting, which implies that you won’t require a separate platform to touch base with our help desk support staff – you can do this on the spot if you confront a predicament. Posting a new ticket takes several clicks of the mouse and finding an older one is just as easy. Using our smart search box, you can swiftly find any ticket that you have already sent. You can open a ticket at any moment whatsoever as our help desk team members are at your service 365 days a year and respond in less than an hour, although it rarely takes this much to obtain an answer. With the Hepsia Control Panel, you’ll have everything in one location and you can just forget about using two or more platforms to resolve a simple problem.