24/7 Customer Support in Hosting
We acknowledge the importance of receiving assistance right away, so our hosting services come with 24/7 tech support and various means of communication. If you don't have an account yet, you can easily call us or take advantage of our live chat and consult with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your web sites. In this way, you'll never end up ordering a service which you can't use. If you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs additional analysis. Unlike the vast majority of providers on the market, we reply to all of the tickets within one hour, so you will not have to wait for an entire day. Our support services can be used round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you pick, you are able to benefit from our 24/7 technical support services even on official holidays. All your web sites will be available at all times and so will we. With quite a few communication options, you can select the easiest approach to get in touch with us and inquire about our solutions if you do not have an account yet, or request assistance if you're already our customer. You're able to call us, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options have 1-hour response time guarantee, even though it rarely takes more than 20 minutes to get assistance whatever the nature of the issue. With our customer and technical support services, we will be available for you every time you need us, not a couple of days after that.
24/7 Customer Support in VPS Web Hosting
In case you rent a Virtual Private Server through us, you'll be able to contact us 24/7 for any kind of server-related issue or fordifferent difficulties and / or questions associated with the pre-installed software the server comes with. If you have not acquired a virtual private server package yet, you can find out much more about our services by giving us a phone call or by using the live chat service. For more tech problems, you should send an e-mail message or open a ticket from your billing Control Panel and you will receive assistance within a maximum of an hour regardless of the time of the day, even on holidays and weekends. The typical reply time usually does not extend past 30 minutes. If you'd like to have assistance for third-party software, you can take advantage of the Managed Services upgrade which you can add to each VPS package and our admins will help you with any set up or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Servers Hosting
If you obtain a dedicated server through our company, you will be able to contact us anytime using several channels and the maximum time that you'll have to wait for an answer is approximately 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it's a weekend or a holiday and we will help you with anything related to the apps which are pre-installed on the server. To contact us about a tech matter, you're able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an email. In case you have any kind of basic questions or you would like to find out about our solutions before you order, you can use our live chat or you could call one of the local phone numbers that we have in several countries worldwide. In case you're looking for support for third-party software that you can't install or operate effectively, you're able to add the Managed Services upgrade to your current package and our system administrators will assist you.