A 99.9% Server Uptime
The major benefit of setting up your own hosting system is that you do not have to be worried about compatibility issues – you design a specific set of software apps in such a way as to be compatible with a defined set of hardware elements. The outcome is something far more steady and dependable, as there are less possible chances of failure. We’ve set up our cloud hosting platform using proven hardware elements together with a heavily customized version of SELinux in an attempt to create an absolutely safe and secure home for all your sites.
This is the reason why, with all our Linux hosting packages we offer you a 99.9% server uptime guarantee. This guarantee is available in all datacenters.
A 99.9% Network Uptime
Along with our cloud hosting system, we’ve also built our very own internal network in each one of our datacenters. Everything is based on enterprise–level hardware elements delivered by Juniper. In addition, on each single router, we have put a firewall with an elaborate set of rules to successfully sieve all dubious requests.
Therefore, in all our datacenter facilities – in our USA based datacenter, in our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter as well as in our Australia based datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid for all hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have given our best to reduce all possible risks with our cloud hosting packages and despite the fact that we offer top–class tech support, sometimes the client is simply not satisfied with what we are offering. Or he needs to move to a more robust web hosting solution, like a virtual private server or a dedicated hosting server.
For this reason, we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t pleased, you will receive a reimbursement.
24/7 Technical Support
If you’ve ever been forced to wait around for hours to get a reply, you know how infuriating this can be, especially if your site is at stake. That is the reason why we offer a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our tech support engineers will be here for you and they’ll reply to you in under an hour. And the best thing is that their average ticket response time is below 20 minutes!