Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
We provide a 60–minute response time warranty for any trouble ticket or email that you send to the support team. We’ll quickly respond to all general enquiries and forward right away the case to our server admins if further assistance is needed. If you make use of the Optional Managed Services package, we’ll perform any of the included server management tasks at a time that has been discussed with you upfront.
A Top–Notch Tech Support Service
We’ll be online for you 24/7 to respond to any questions that you may have with regard to our Website Control Panel or any of the apps that we have installed for you on the dedicated hosting server. If you also require help with server administration tasks, you can examine our Optional Managed Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and installation services
A User–Friendly Help Section
We have provided our Website Control Panel with a comprehensive knowledgebase, which includes extensive explanations of all its features and functionalities. Besides, we have made detailed video tutorials that will further demonstrate to you how to perform a specific task or solve a typically encountered issue. The help articles and the tutorial videos are easily reachable from every section of the Website Control Panel via the Videos and Help buttons situated in the upper right corner.