Integrated Ticketing System in Hosting
With a hosting from us, you will never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket whilst you are browsing your website files or updating different settings. The ticketing system is being strictly monitored 24-7 by our help desk team representatives and the response time is no more than 60 minutes, but it rarely takes more than twenty minutes to receive support. In contrast with some hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you want and request information concerning any technical or billing problem. You can also see a variety of informational articles, which will help you handle the most commonly experienced difficulties on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we use is built into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated hosting, which implies that you won’t require a separate platform to touch base with our help desk support staff – you can do this on the spot if you confront a predicament. Posting a new ticket takes several clicks of the mouse and finding an older one is just as easy. Using our smart search box, you can swiftly find any ticket that you have already sent. You can open a ticket at any moment whatsoever as our help desk team members are at your service 365 days a year and respond in less than an hour, although it rarely takes this much to obtain an answer. With the Hepsia Control Panel, you’ll have everything in one location and you can just forget about using two or more platforms to resolve a simple problem.