Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Solution Guarantee

  • Each ticket you submit to our customer help and support Department will be attended to within approximately one hour. All basic questions shall be addressed right away. However, if the service question you have submitted requires some help from a qualified technician, we’ll send the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Top–class Client Assistance Service

  • We will be online for you 24 hours a day to provide you with assistance and tech support as well as to help you with any trouble that you might have whilst organizing your virtual server. We are able to support all installed in advance programs, such as your OS, server administration panel (with respect to the VPS type) and the Website Control Panel produced solely by us.

  • Intuitive help center

  • An Educational Help Zone

  • In the Website Control Panel that is available totally free with the virtual server, you’ll discover a practical Help zone, consisting of all that you should learn about supervising your web sites and applications. We have incorporated a wide selection of how–to articles and reviews and video guides that show the fundamental web site managing tasks in an understandable form.