Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Website Control Panel you’ll find a comprehensive Help section featuring plenty of help articles and commonly asked questions. They are contributed by our support team of knowledgeable technicians. Simply fill in your question and our smart system will offer you the best possible answer.

  • Top quality support service

  • Instructional Videos

  • For users who would like to find out how to sort out a typically encountered problem by watching a how–to video, we have added a selection of video tutorials to our Website Control Panel. All the tutorial video clips are brief and simple to grasp. They offer you visual presentations of different website management procedures.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 customer support service and include a sixty–minute response time guarantee. Our skilled tech support engineers will be online for you night and day and will fix any issue that you could encounter within less than 1 hour after the support ticket submission. In the majority of instances, a reply will be given to you within twenty minutes.